Our DIY lash clusters are made with lightweight Korean PBT fibres, selected for a soft, flexible feel and a naturally refined finish.

With the right application and aftercare, Touched Seoul lashes are designed for up to 7–14 days of wear.

Wear time can vary depending on your application, natural lashes, lifestyle and exposure to water, oil and steam.

Each Edit is designed to create a different finish.

Seoul Classic — clean, naturally defined.
Natural Air — light and effortless.
K-Pop Idol — wispy and lifted.
Volume Party — fuller and made for more impact.

Start with the look that feels most like you. You can always explore another Edit next time.

Start with our quick How To for the essentials, or open the Full Lash Guide for step-by-step application, removal, lash mapping and troubleshooting.

Small changes usually make the biggest difference. Make sure your natural lashes are completely clean and oil-free, apply Bond as directed, allow it to become tacky before placement, and fuse the clusters securely.

For a more detailed check, head to Quick Fix inside the Lash Guide.

Never pull the clusters directly from your natural lashes. Use Lash Remover as directed, give it time to break down the bond, then gently release the clusters.

If you need to change or cancel an order, email us at support@touchedseoul.com as soon as possible with your order number.

We’ll always do our best to help, but once an order has entered processing or has been dispatched, changes may no longer be possible.

Your confirmation is sent to the email address used at checkout. If you can’t see it, check your junk or spam folder first.

Still missing? Email support@touchedseoul.com and we’ll take a look.

We’ll send you a dispatch confirmation email once your order is on its way. Where tracking is available, your tracking details will be included.

Yes. You can check out as a guest.

Creating a Touched Seoul account simply makes it easier to view your orders, saved details and Lash Plan in one place.

You can pay securely by major debit or credit card, Apple Pay, Google Pay, Klarna or PayPal where available at checkout.

Orders are currently dispatched from the United Kingdom.

UK Standard Delivery is £3.95.

Standard UK delivery is free on orders over £45.

The delivery options currently available for your order will be shown at checkout.

Once your order has been dispatched, we’ll send you a confirmation email with tracking information where available.

Where tracking is available, you’ll receive a tracking link in your dispatch confirmation email.

Tracking can sometimes take a little time to update after dispatch. If there has been no movement for longer than expected, email support@touchedseoul.com with your order number and we’ll help you check it.

International delivery availability can vary by destination. If delivery is currently available to your address, the available service and cost will be shown at checkout.

Please contact us within 14 days of receiving your order if you wish to return an eligible item.

Products supplied sealed for health or hygiene reasons may not be eligible for return once that seal has been broken. This does not affect your statutory rights.

We’re sorry something isn’t right. Email support@touchedseoul.com with your order number, a short description and clear photos of the item and packaging.

We’ll help you from there.

Email support@touchedseoul.com with your order number and a photo of what you received, and we’ll get it sorted.

For health and hygiene reasons, products supplied with a hygiene seal may not be eligible for return once that seal has been broken, unless the product is faulty or your statutory rights otherwise apply.

The Lash Plan is one Duo-layer Lash Edit delivered automatically on the rhythm you choose.

Choose your Edit once, select 6 or 8 weeks, and let it repeat until you decide otherwise.

Your first Plan Edit is £10 + £3.95 UK Standard Delivery .

After that, each renewal is £12 + £3.95 UK Standard Delivery , charged automatically on your selected 6- or 8-week rhythm.

Choose either every 6 weeks or every 8 weeks when you start your Plan.

No. Once your Lash Plan is active, your selected Edit renews automatically on the rhythm you chose until you cancel or arrange a change.

Yes. The Edit you choose when starting your Lash Plan becomes your repeating Edit unless you arrange a change.

Your first payment is taken when you place your Lash Plan order. Future payments are then charged automatically according to the 6- or 8-week rhythm you selected.

Log in to My Account → Lash Plan to view your Plan and upcoming renewal details.

Yes. You can cancel your Lash Plan from My Account whenever you need to.

Want a different Edit or rhythm? Email us before your next renewal and we’ll help you with the available options.