We hope you love your Touched Seoul order. If something isn’t quite right, please contact us and we’ll be happy to help.
Returns
Unused and unopened items may be returned within 14 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition and packaging, with any hygiene seals intact.
For hygiene and health protection reasons, we are unable to accept returns of sealed beauty products once the seal or packaging has been opened, removed or compromised.
This includes products such as false lashes, lash application products, nail products and other items intended for personal beauty use.
Faulty or incorrect items
If your item arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible at:
touchedseoul@gmail.com
Please include your order number and, where possible, photographs of the item so we can help resolve the issue.
Refunds
Once your return has been received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Return shipping
Unless an item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item.
We recommend using a tracked postal service, as we cannot be responsible for returned parcels that are lost in transit.
Questions?
If you have any questions about a return, please contact us at:
touchedseoul@gmail.com