TOUCHED SEOUL RETURNS
If it’s not
quite right.
We want every Touched Seoul order to feel right. If something isn’t, here’s what you need to know.
RETURN REQUEST
Within 14 days
BEAUTY & HYGIENE
Keep seals intact
NEED HELP?
Support is here
01
Change of mind
Sometimes plans change.
If you change your mind about an eligible item, please contact us within 14 days of receiving your order.
Email support@touchedseoul.com with your order number before sending anything back so we can provide the appropriate return instructions.
Your statutory rights are not affected.
02
Hygiene
A little care protects everyone.
Some beauty products are supplied sealed for health and hygiene reasons.
Where this applies, an item may no longer be eligible for a change-of-mind return once its hygiene seal has been broken after delivery.
If your item is faulty, damaged or not as described, please contact us — your statutory rights are not affected.
03
Something wrong?
Damaged, faulty or not what you ordered.
If your order arrives damaged or faulty, or you receive the wrong item, please let us know as soon as possible.
Send support@touchedseoul.com your order number, a short description of the issue and clear photos of the item and packaging.
We’ll review it and help you with the next step.
04
Start a return
Three simple steps.
05
Refunds
Back to where it started.
Once an eligible return has been received and checked, any refund due will be returned to the original payment method.
Your bank or payment provider may take additional time to show the funds in your account after the refund has been processed.
Where applicable, refunds and cancellation rights will be handled in accordance with your statutory rights.
NEED RETURN HELP?
We’ll sort it with you.
Send our support team your order number and a short note about what happened. If there’s a problem with the item, include a few clear photos too.
Email Support → support@touchedseoul.com